1. Introduction
Bionutrity (operated by AZKOR MEDIA – FZCO, a company registered in Dubai under trade license number 36395) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or subscribe to our newsletter.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please refrain from using our website.
2. Information We Collect
We collect and process personal data that you voluntarily provide to us when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter
- Contact our customer service team
The personal data we collect includes:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment details (processed securely)
In addition, we may collect certain data automatically when you use our website, such as:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
3. How We Use Your Information
We use your personal data for the following purposes:
3.1. Order Processing and Fulfillment
We use your information to process and fulfill your orders, including:
- Managing payments
- Delivering products to your address
- Sending order confirmations and updates
3.2. Customer Service
We use your contact details to provide customer support and respond to inquiries.
3.3. Marketing Communications
With your consent, we may send you:
- Promotional emails about new products, offers, and news from Bionutrity
- Partner offers if you have subscribed to our newsletter
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
3.4. Legal and Security Purposes
We may use your data to:
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Ensure the security of our website
4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties for the following purposes:
- Payment processors to handle secure payments
- Shipping providers to deliver your orders
- IT service providers to maintain and improve our website
These third parties are contractually obligated to protect your personal data and use it only for the purposes specified by Bionutrity.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Order history for accounting and legal compliance
- Marketing preferences to ensure we respect your choices
When we no longer need your personal data, we securely delete or anonymize it.
6. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request that we correct any inaccurate or incomplete data.
- Right to erasure: You can request that we delete your personal data, subject to certain legal obligations.
- Right to object: You can object to the processing of your personal data for direct marketing purposes.
- Right to data portability: You can request that we transfer your personal data to another service provider.
To exercise your rights, please contact us at [email protected].
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include:
- SSL encryption for secure data transmission
- Secure servers to store your information
- Restricted access to personal data by authorized personnel only
Despite our efforts, no online transmission or storage system can be guaranteed to be 100% secure. Clients are responsible for keeping their account login credentials confidential.
8. Use of Cookies
We use cookies to enhance your browsing experience on our website. Cookies are small text files stored on your device that help us:
- Recognize you on subsequent visits
- Personalize your shopping experience
- Track website usage for analytics
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your website experience.
9. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.
10. International Data Transfers
As a company based in Dubai, United Arab Emirates, your personal data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
BioNutrity
Dubai Silicon Oasis, DDP, Building A1
Dubai, United Arab Emirates
Email: support@bionutrity.com
This Privacy Policy is effective as of 03/01/2025. By continuing to use our website, you acknowledge that you have read and understood this policy and agree to its terms.